Lorcana Singles

Refund Policy

Pre-Order Guarantee

At Pokee Galore, we are committed to providing our customers with a seamless pre-order experience for our sealed TCG products. 
We understand the excitement of securing your favorite TCG items in advance, and we want to ensure that your pre-order(s) is handled with care and efficiency. 
To guarantee a smooth pre-order process, we have established the following policy:

Pre-Order Placement

  • Customers can place pre-orders for upcoming sealed trading card game products through our website or in-store.
  • Pre-orders can be secured by paying a full deposit at the time of reservation.
  • Pre-orders are always filled in the order they are received.
  • Customers that place pre-orders agree to all terms upon checkout. 

Product Availability: 

  • We strive to accurately estimate product availability and communicate any changes promptly to our customers. 
  • In the event of unforeseen circumstances leading to a shortage of pre-ordered items, customers will be notified immediately and orders will be fulfilled in the order they were received. 
  • If a pre-order is unable to be fulfilled, we will provide a FULL REFUND to the payment method preferred with an additional 10% back in store credit for any inconvenience that may have occurred.

Release Date Fulfillment:

  • We are Committed to fulfilling pre-orders on or as close to the official release date as possible. 
  • Customers receive regular updates regarding the status of their pre-order leading up to the release date. 

Pre-Order Bonuses: 

  • Customers who pre-order sealed trading card game products may be eligible for exclusive bonuses or promotions as advertised. 
  • Bonuses will be distributed in accordance with the terms specified at the time of pre-order placement. 

 

 

Cancellation and Refund Policy: 

  • After the placement of a pre-order, customers are unable to request cancellations, accommodations may be made for circumstances to help in the event a price has dropped on our website, or a promo code was unapplied properly.
  • Customers that require the need to cancel a pre-order in extreme circumstances may be charged a 30% restocking fee for fees that cannot be recouped, and marketing costs attributed to their order. 

Customer Support: 

  • Our customer support team is available to assist with any pre-order inquiries or concerns. 
  • Customers can reach us by email, phone, live website chat, or in-person during store hours. Requests received will be handled within 24 hours or less. 

We aim to provide a transparent and reliable pre-order experience for our valued customers.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned such as booster packs, mystery boxes and online tcg codes. Many trading card products are not returnable due to the nature of the product so if you have any questions about what can and can’t be accepted, please feel free to reach out to us. 

 

RETURNS:


We have a 12-day return policy, which means you have 12 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pokeegalore@gmail.com. If your return is accepted, we’ll send you a return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The Customer is responsible for shipping cost associated with the return as well as proper packaging to ensure the safe arrival of the returned product. Failure to properly package the product may result in rejection of the return. 

You can always contact us for any return question at pokeegalore@gmail.com